Hello sbrook,
Indeed you are right. The new www5.pcdc.net server has been causing some pretty serious administrative frustration over the past week.
While all of the new reseller servers are incredibly under-loaded (as the servers individual status page clearly reflects), for unknown reasons the www5.pcdc.net server has been crashing at random. We have been trying a number of methods to narrow down the cause of this, including new kernels (it's now running the latest, compiled from scratch), monitoring the KVM output during crashes, and even a full hardware swap (the other night, when www5 crashed, and we were standing just a few feet away from it, we pulled the drives, and swapped the drives to a brand new/identical rig [obviously figuring the problem to be hardware related].
Unfortunately at this time, it seems that the problem isn't hardware, nor configuration (as all of the reseller servers are running identical OS configuration, and identical hardware). We've setup a few measures to try and narrow down the issue, and hope to have it resolved shortly. Unfortunately when the server crashes, it does dump output to the monitor, but the error message is so long, the useful details scroll off the screen, and the output that remains is of no value (you cant scroll at that point/page up).
We've just setup a serial configuration, dropping the output to a console server, to try and grab the error messages so this can be suitable diagnosed. Until then, all we can do is jump on the server as quickly as we see problems (which is why you see a bunch of 2-5 minute outages, thats how fast we're getting someone to a console to resolve it).
Aside from that, if your business has been impacted (or any other customers), please dont hesitate to contact me directly (myles@), and we can process a credit for this months service, as this does not reflect what the new servers are intended to deliver obviously
.
[moved to the reseller forum].