WHM won't start, complains of "Invalid Hostname"

Technical support for owners of colocated servers, and dedicated servers, and support/questions specific to this type of hosting.

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leeo
newbie
Posts: 3
Joined: Fri Oct 27, 2006 11:48 am

WHM won't start, complains of "Invalid Hostname"

Post by leeo » Fri Oct 27, 2006 12:18 pm

When I try to access WHM at http://my_primary_ip/whm I get the following error message:
Invalid Hostname. (This account is currently not available.). Hostnames may not contains spaces or tabs.
Any clues on why this might be?

gands
newbie
Posts: 21
Joined: Thu Jan 19, 2006 1:17 am
Location: Toronto, Canada

Post by gands » Fri Oct 27, 2006 6:39 pm

I don't know why it may be happening for you, but you can try:
https://my_primary_ip:2087/

The above is for a secure connection. If it doesn't work, try:
http://my_primary_ip:2086/

The trailing slash is important in the above examples.

leeo
newbie
Posts: 3
Joined: Fri Oct 27, 2006 11:48 am

Post by leeo » Sat Oct 28, 2006 9:34 am

Thanks for the advice, but still no dice.

porcupine
Site Admin
Posts: 674
Joined: Wed Jun 12, 2002 5:57 pm
Location: Toronto, Ontario
Contact:

Post by porcupine » Sat Oct 28, 2006 11:45 am

leeo wrote:Thanks for the advice, but still no dice.
Hi Leo,

This just means that WHM doesn't like the hostname set for the server (typically set to your resource number) and wants a Fully Qualified Domain Name (FQDN), such as "server1.yourdomain.com" where yourdomain.com is obviously the "primary" domain you'd be utilizing for the server overall.

Notably, topics like this (since it is service impacting) are likely best suited for direct email support, or our helpdesk (as the forums are more community driven, and have no guaranteed response after all).

Regards,
Myles Loosley-Millman
Priority Colo Inc.
myles@prioritycolo.com
http://www.prioritycolo.com

leeo
newbie
Posts: 3
Joined: Fri Oct 27, 2006 11:48 am

Post by leeo » Sat Oct 28, 2006 12:50 pm

porcupine wrote: ...
Notably, topics like this (since it is service impacting) are likely best suited for direct email support, or our helpdesk
Thanks Myles. Email support it is.

Cheers,

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