Search found 708 matches

by porcupine
Tue Sep 03, 2019 1:53 pm
Forum: Facility & Network Related
Topic: Scheduled Tor1 UPS Maintenance - 12-Sep-2019 - 9:00am - 2:00pm Eastern Time
Replies: 0
Views: 10674

Scheduled Tor1 UPS Maintenance - 12-Sep-2019 - 9:00am - 2:00pm Eastern Time

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Thursday September 12th, 9:00am - 2:00pm Eastern Time Affected Device: UPS-A.tor1, UPS-B.tor1 Affected Customers: Web Hosting/Reseller Hosting Customers, Dedicated Server Customers [in Tor1], Colocation Customers [i...
by porcupine
Wed Apr 03, 2019 3:41 am
Forum: News
Topic: Helpdesk upgrade - password reset required
Replies: 0
Views: 10513

Helpdesk upgrade - password reset required

Hi Folks, We're pleased to announce that we have upgraded our customer support helpdesk, and have wound down the old system. While our old helpdesk software had been instrumental in providing support for many thousands of tickets over the past decade, the software in question has been abandoned by i...
by porcupine
Mon Mar 25, 2019 7:33 pm
Forum: Facility & Network Related
Topic: Reseller Hosting PHP/MySQL/Related Upgrades - 06-Apr-2019 - 12:01am - 3:00am Eastern Time
Replies: 0
Views: 11549

Reseller Hosting PHP/MySQL/Related Upgrades - 06-Apr-2019 - 12:01am - 3:00am Eastern Time

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Saturday April 6th, 12:01am - 3:00am Eastern Time Facility: Tor1 - 151 Front street west Affected Device(s): www2.pcdc.net, www3.pcdc.net Affected Customers: Shared/Reseller hosting customers Service Impacting: Yes ...
by porcupine
Fri Nov 23, 2018 6:06 pm
Forum: Facility & Network Related
Topic: Scheduled Tor2 UPS Maintenance - 30-Nov-2018 - 9:00am - 2:00pm Eastern Time
Replies: 0
Views: 17684

Scheduled Tor2 UPS Maintenance - 30-Nov-2018 - 9:00am - 2:00pm Eastern Time

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Friday November 30th 2018, 9:00am - 2:00pm Eastern Time Affected Device(s): UPS-A.tor2, UPS-B.tor2 Affected Customers: Tor2 Dedicated Server Customers, Tor2 Colocation Customers Service Impacting: No - Precautionary...
by porcupine
Fri Nov 02, 2018 3:44 pm
Forum: Facility & Network Related
Topic: Scheduled Tor1 network maintenance - 09-Nov-2018
Replies: 0
Views: 10646

Scheduled Tor1 network maintenance - 09-Nov-2018

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Friday November 9th, 2018, 12:01am - 3:00am Eastern Time. Facility: Tor1 Affected Device(s): core02.tor1 Affected Customers: Tor1 BGP customers physically connected to the core02.tor1 router. Service Impacting: Yes ...
by porcupine
Fri Oct 19, 2018 3:30 pm
Forum: Facility & Network Related
Topic: Scheduled Tor1 network maintenance - 26-Oct-2018
Replies: 0
Views: 11272

Scheduled Tor1 network maintenance - 26-Oct-2018

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Friday October 26th, 2018, 12:01am - 3:00am Eastern Time. Facility: Tor1 Affected Device(s): core01.tor1 Affected Customers: Tor1 BGP customers physically connected to the core01.tor1 router. Service Impacting: Yes ...
by porcupine
Wed Oct 10, 2018 4:58 am
Forum: Facility & Network Related
Topic: 09-Oct-2018 Tor1 network issues - Postmortem
Replies: 0
Views: 10512

09-Oct-2018 Tor1 network issues - Postmortem

Hello Folks, As some customers will have noticed, the Tor1 facility had an unexpected network incident on 09-Oct-2018 causing multiple brief periods of connectivity issues, and latency for many customers in the Tor1 facility. The following postmortem is a breakdown of the specific timing, events, an...
by porcupine
Tue Jun 19, 2018 2:22 pm
Forum: Facility & Network Related
Topic: Scheduled Tor1 network maintenance - 23-Jun-2018
Replies: 0
Views: 10555

Scheduled Tor1 network maintenance - 23-Jun-2018

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Saturday June 23rd, 2018, 12:01am - 1:30am Eastern Time. Facility: Tor1 Affected Device(s): core01.tor1 Affected Customers: Tor1 BGP customers physically connected to the core01.tor1 router. Service Impacting: Yes -...
by porcupine
Tue May 22, 2018 4:58 pm
Forum: Facility & Network Related
Topic: Scheduled Tor1 network maintenance - 26-May-2018
Replies: 0
Views: 10616

Scheduled Tor1 network maintenance - 26-May-2018

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Saturday May 26th, 2018, 12:01am - 1:30am Eastern Time. Facility: Tor1 Affected Device(s): core02.tor1 Affected Customers: Tor1 BGP customers physically connected to the core02.tor1 router. Service Impacting: Yes - ...
by porcupine
Tue Apr 10, 2018 5:21 pm
Forum: Facility & Network Related
Topic: 21-Apr-2018 - Tor1/151 Front St. Power Maintenance/Diesel Day
Replies: 0
Views: 11196

21-Apr-2018 - Tor1/151 Front St. Power Maintenance/Diesel Day

Hello Everyone, Please be advised of the following maintenance window: Maintenance Window: Saturday April 21st, 2018; 8:00AM - 6:00PM Eastern Time Facility: Tor1 Affected Device: Primary power feeds Affected Customers: All customers Service Impacting: No - Precautionary maintenance notice Details: T...
by porcupine
Fri Sep 29, 2017 12:50 pm
Forum: Facility & Network Related
Topic: Scheduled Tor1 UPS Maintenance - 04-Oct-2017 - 9:00am - 2:00pm Eastern Time
Replies: 0
Views: 5214

Scheduled Tor1 UPS Maintenance - 04-Oct-2017 - 9:00am - 2:00pm Eastern Time

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Wednesday October 4th 2017, 9:00am - 2:00pm Eastern Time Affected Device: UPS-A.tor1, UPS-B.tor1 Affected Customers: Web Hosting Customers, Dedicated Server Customers, Colocation Customers Service Impacting: No - Pr...
by porcupine
Mon Sep 18, 2017 1:45 pm
Forum: Facility & Network Related
Topic: Tor2 - Facility CRAC/HVAC Upgrades - 25-Sep-2017 - 27-Oct-2017
Replies: 0
Views: 5253

Tor2 - Facility CRAC/HVAC Upgrades - 25-Sep-2017 - 27-Oct-2017

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Monday September 25th - Wednesday September 27th, 2017 Facility: Tor2 Facility Affected Device(s): hvac1.tor2, hvac5.tor2 Affected Customers: General/Facility Service Impacting: No - Precautionary notice only Detail...
by porcupine
Thu Nov 24, 2016 2:45 am
Forum: Reseller Assistance
Topic: Questions involving scripts
Replies: 1
Views: 14414

Re: Questions involving scripts

Hello Ray,

The easiest way would be to do so VIA a SSH client of your choice (IE: "putty").
by porcupine
Tue Jul 26, 2016 2:34 am
Forum: Facility & Network Related
Topic: sw01.tor1 Scheduled Maintenance - 30-Jul-2016
Replies: 0
Views: 9022

sw01.tor1 Scheduled Maintenance - 30-Jul-2016

Hi Folks, Please be advised of the following maintenance window: Maintenance Window: Saturday July 30th, 11:00pm - 12:30am Eastern Time. Facility: Tor1 Affected Device(s): sw01.tor1 Affected Customers: Customers who are directly connected to sw01.tor1 for third party cross-connects. Service Impactin...
by porcupine
Fri Jul 08, 2016 10:02 pm
Forum: Facility & Network Related
Topic: Tor2 Emergency network maintenance – 10-Jul-2016 – 11:59pm
Replies: 0
Views: 6090

Tor2 Emergency network maintenance – 10-Jul-2016 – 11:59pm

Hi Folks, Please be advised of the following emergency maintenance window: Maintenance Window: Sunday July 10th, 11:59pm - 3:00am Eastern Time. Facility: Tor2 Affected Device(s): core03.tor2, core04.tor2, dist03.tor2, dist04.tor2 Affected Customers: Tor2 facility customers Service Impacting: Yes - C...