Uptime

This forum is intended for anyone who prefers a forum for bringing pre-sales, and general sales related questions out into the open. All users are welcome in this forum.

Moderator: Admins

Post Reply
Nedani
newbie
Posts: 1
Joined: Wed Jul 31, 2002 4:46 pm
Contact:

Uptime

Post by Nedani »

Hi.

I am looking for a reseller account. I sent a message with several questions to sales@... but I forgot to add something.

I see on this page (http://www.prioritycolocation.com/about.shtml) that you have a 99.99% Guaranteed Link Uptime (less than 8 hours per month downtime). This means that you will give me back the all the money for that month or:
- just appologize
- pay back only for downtime
- refund if I will also leave your network
etc.

The annouced downtimes are included in the 8 hours frame?

Can you tell me if you refunded someone until now? Why?

Regards,
Daniel
porcupine
Site Admin
Posts: 693
Joined: Wed Jun 12, 2002 5:57 pm
Location: Toronto, Ontario
Contact:

Post by porcupine »

Our link has a 99.99% uptime guarantee to us
in turn, we provide a 99.5% uptime guarantee to our customers. In the event of network downtime, you will receive 1 days compensation of your monthly fee's for every .5% of downtime, up to the complete value of that month's fee's (not including tech support, hardware purchases, etc.).

99.99% isn't actually 8 hours of downtime, i think you might have calculated around 99%, not 99.99%, but 99.5% is 3.6 hours of downtime per month. And no, schedueled maintenance is not included in this, but schedueled maintenance is relatively rare, and on we've only had one schedueled maintenance go for over an hour.
Myles Loosley-Millman
Priority Colo Inc.
myles@prioritycolo.com
http://www.prioritycolo.com
Post Reply