Perldesk Upgrade
Posted: Fri Aug 06, 2004 3:52 am
Hi guys,
Well, I figure it was beyond time. We've been riding off Perldesk 1.5.5 for probably longer then we should have, so after seeing the demo recently of the new version 2.0, and all of the new features included, we opted to upgrade.
We're currently upgrading to their latest release which is v2.0.3, and it features many fixes and new features. Customers will now be able to input additional data (eg. customer, resource, and provision numbers) one time into a general profile instead of once per ticket.
Hopefully this will make the helpdesk just that much smoother . Enjoy!
Well, I figure it was beyond time. We've been riding off Perldesk 1.5.5 for probably longer then we should have, so after seeing the demo recently of the new version 2.0, and all of the new features included, we opted to upgrade.
We're currently upgrading to their latest release which is v2.0.3, and it features many fixes and new features. Customers will now be able to input additional data (eg. customer, resource, and provision numbers) one time into a general profile instead of once per ticket.
Hopefully this will make the helpdesk just that much smoother . Enjoy!