Priority Colo Inc.

Hi there:

Unfortunately for me, my ISP is Rogers High-Speed. Roger has recently
implemented port blocking on port 25. As a result, I can't send mail using
my domain directly from my e-mail client program.

There fore, I'd like to know if I can adjust my mail server settings so that
I can send my mail directly from my client program using a port other
than 25. Can I do this in Cpanel? If not, can I do it from a command
prompt, or can it be done for me by one of the support staff? I really
would prefer not to use mail forwarding.

Oh, and Myles, I tried to post in the Helpdesk area, but I got an error
saying that helpdesk username did not exist. Funny, I have an e-mail to
prove that it does. Can you help me with that privately?


Thanks


brainer

Hi Brainer,

smtp currently also runs on port 587 (message submission port) for just that reason (though you can also select to use smtps, which will use an alternate port also).

For the helpdesk, how long ago was your username created? Our helpdesk was reinstalled a good while back during an upgrade/makeover, and the user files were not retained, as they were not fully compatable.

Myles:

Yes, I just read that a few minutes ago. I believe that was the problem.
I assume I need to create a new helpdesk account, then?

In order to change fix the e-mail then, do I just need to make the change
in my client software to port 587?

Thanks.

Brainer

porcupine wrote:Hi Brainer,

smtp currently also runs on port 587 (message submission port) for just that reason (though you can also select to use smtps, which will use an alternate port also).

For the helpdesk, how long ago was your username created? Our helpdesk was reinstalled a good while back during an upgrade/makeover, and the user files were not retained, as they were not fully compatable.

Yep, just change your client software to use port 587 and it'll work fine.