80% of bandwidth reached messages

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Misha
newbie
Posts: 15
Joined: Sat Apr 26, 2003 10:09 pm

80% of bandwidth reached messages

Post by Misha »

Hi,

I just had one of my sites (on my own reseller account) go offline because it had reached its bandwidth limit. However the emails I received about this nearing thing kept on saying that "the account YourName has reached 80% of its bandwidth limit". Are you aware that this is happening? Is this supposed to happen?

It seemed to me that it wasn't a big deal that it had reached 80% of its bandwidth (as that should mean that I have an additional 20% :)). I was waiting for the number to get higher, to do something about it.

This is a good thing to know about, if it's an intentional thing, but it should be changed in my opinion (if that's possible for cpanel to do).

Thanks for replies,
porcupine
Site Admin
Posts: 676
Joined: Wed Jun 12, 2002 5:57 pm
Location: Toronto, Ontario
Contact:

Re: 80% of bandwidth reached messages

Post by porcupine »

Misha wrote:Hi,

I just had one of my sites (on my own reseller account) go offline because it had reached its bandwidth limit. However the emails I received about this nearing thing kept on saying that "the account YourName has reached 80% of its bandwidth limit". Are you aware that this is happening? Is this supposed to happen?

It seemed to me that it wasn't a big deal that it had reached 80% of its bandwidth (as that should mean that I have an additional 20% :)). I was waiting for the number to get higher, to do something about it.

This is a good thing to know about, if it's an intentional thing, but it should be changed in my opinion (if that's possible for cpanel to do).

Thanks for replies,
Hi there Misha,

This is indeed perfectly normal for CPanel/WHM to exhibit this behavior, and the reason is fairly simple. Because of the manner in which reseller servers are deployed (billing, liability, and customer configuration), when a customer runs out of bandwidth (be it a reseller, or their sub customers), their website is disabled with a message prompting them to contact the billing department (aka CPanels equivalent to "you're out of bandwidth, go buy more.").

The reseller servers are configured in this manner for simplicity (less tracking for everyone), but also because we cant allow a resellers end user to consume more then "his fair share" of resources, then reasonably bill the reseller for this (as the reseller may not know this was ever happening in the first place, and may not agree with the charges). As such, CPanel disbatches this email to let people know when they're coming up on their bandwidth limit (hence they can pre-emptively purchase more bandwidth if necessary, to ensure their accounts do not get locked in that manner). At the end of every month, the bandwidth limit is flushed, and all "exceeders" are fully re-enabled.

Hope that helps :).
Myles Loosley-Millman
Priority Colo Inc.
myles@prioritycolo.com
http://www.prioritycolo.com
Misha
newbie
Posts: 15
Joined: Sat Apr 26, 2003 10:09 pm

Post by Misha »

No, I think you misunderstood my point. My question was why didn't the emails say "80% of bandwidth reached", then "90% of bandwidth reached", then "95% of bandwidth reached".

I'm all for limiting bandwidth, and the system you have is fine. I just want more helpful notification. I actually don't necessarily need anything changed, but I had no idea that this "80% notice" was the only one I would get.
porcupine
Site Admin
Posts: 676
Joined: Wed Jun 12, 2002 5:57 pm
Location: Toronto, Ontario
Contact:

Post by porcupine »

Misha wrote:No, I think you misunderstood my point. My question was why didn't the emails say "80% of bandwidth reached", then "90% of bandwidth reached", then "95% of bandwidth reached".

I'm all for limiting bandwidth, and the system you have is fine. I just want more helpful notification. I actually don't necessarily need anything changed, but I had no idea that this "80% notice" was the only one I would get.
Ahh I dont know to be honest, CPanel simply hasn't ever had that feature, it notifies you at 80% and thats it. That would be a question for the CPanel/WHM development teams, as I'm not too sure what drove their choice to only provide notice at 80%.
Myles Loosley-Millman
Priority Colo Inc.
myles@prioritycolo.com
http://www.prioritycolo.com
Misha
newbie
Posts: 15
Joined: Sat Apr 26, 2003 10:09 pm

Post by Misha »

ah thanks. (Happy new year btw)
porcupine
Site Admin
Posts: 676
Joined: Wed Jun 12, 2002 5:57 pm
Location: Toronto, Ontario
Contact:

Post by porcupine »

Misha wrote:ah thanks. (Happy new year btw)
Quite welcome :)
Myles Loosley-Millman
Priority Colo Inc.
myles@prioritycolo.com
http://www.prioritycolo.com
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